Not able to cancel subscription, resulting in auto debit to credit card

Name: RAJAN NAIK Complaint Registered
State: Maharashtra

Dear Sir

I have subscribed to SONY LIV two months back on a monthly debit basis (from UAE). But I find contents not suitable for my requirements and wanted to cancel the same at the earliest. But unable to do as there is no system to cancel the subscription and therefore, I am debited every month even if I am not watching.



Rajan Naik

Complaint Status: Approved
Current Status: RESOLVED

Request: Very Urgent

Complaint Suggestion

The cancellation will depend on the mode of payment.

Subscriptions made using Credit Card, Debit Card, In-app billing, Wallets and UPI can be cancelled from ‘My Purchases’.

Payment made by Credit Card or Paytm:

Go to ‘My Purchases’ Section on SonyLIV and click ‘Cancel’ to unsubscribe.

Payment made by Google Playstore:

  • Go to your Play Store Account.
  • Select Subscriptions.
  • Click on Unsubscribe.

Payment made by Apple iTunes store:

  • Go to the Settings icon on your iOS device.
  • Select the option “iTunes & App Store”.
  • Click on “Apple ID” and then select “View Apple ID”.
  • Now, login with your credentials.
  • Click on “Subscriptions” and select the pack you wish to unsubscribe.

If you have made a purchase using any other mode of payment, you will be charged only once and your subscription will expire automatically once your pack expires.

Note: This is not an official SonyLive App support or customer care service portal. We help, give suggestion and guide customers. You can always reach SonyLive App customer support via website/ app. If you more question, leave comment via comment box below.

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