RedCarpet Complaint/ Customer Care Number: App Not Opening, OTP, Aadhaar Verify Issue

Red Carpet Customer Care Online Complaint: The Red Carpet is very popular in providing Credit Line Cards (Master Card, Rupay Card), Personal Laon, Ecommerce Loan, and Credit Card to the users. To Apply for Loan – you need to download the official App “Red Carpet” and apply for Rs 500/- to Rs 10,000 (based on CIBIL Score). Also, you can upgrade Ruby Card to Physical Card (Debit Card).

Contact RedCarpet Customer Care – Register Online Complaint/ RedCarpet APP Complaint (OTP, Adhaar, EMI Payment, Loan Rejected, Upload Document Failed), Contact Grievance Officer. Close Account/ Get Physical Debit Card, Convert Virtual to MasterCard/ Rupay Card.

RedCarpet App Complaints: 

Here are few complaints in Dec 2020 regarding New Loan repayment & EMI Payment issue.

  1. Issue in login/ OTP is not coming
  2. Red Carpet App is loading/ There is no option to reload
  3. EMI Payment URL/ App Failed
  4. Not able to apply for New Loan/ Top-UP Loan
  5. Block Card/ Generate PIN< UPI,
  6. Issue in Linking Aadhaar Card

You get a virtual Mastercard/ Rupay card and optionally upgrade to a physical card

RedCarpet Loan Customer Care Number

Article About RedCarpet Customer Support/ Helpdesk
Company RedCarpet Tech Pvt Ltd
  • Redcarpet Card
  • Matercard, Rupay Credit Line Physical card
  • Personal Loan
  • Ecommerce Loan
Loan Amount ₹500 to ₹10,000
Duration Depends on your CIBIL/ Credit Score.
Interest Rates Please check
Documents (for Quick Loan)
  • ID Proof
  • Address Proof & PAN card
  • Selfie.

Example of Loan:

Example for 6 months, ₹10,000/- credit line, 2% interest rate p.m:

  • Application fee = ₹499 + GST = ₹588/-
  • Interest = ₹1200
  • Total cost to customer in 6 months time = ₹11,788

RedCarpet Charges (Card, ATM Withdrawal, Loan)

Interest Rate Min Max Gst Terms Example
Activation fees (Card) 0 3,000 Additional Based on the customer profile Rs 300 + GST as applicable on Rs 10,000 credit limit
Processing Fees (Card) 0% 8% Additional Based on customer repayment behavior & profile Rs 60 + GST as applicable on every Rs 2000 of credit amount available on the card at 3%.
Cash/Cheque Collection Fees 0 1000 Additional Based on customer preference & logistics Rs 100 + GST as applicable in case cash collection requested by the customer
Payment Bounce fees 0 1000 Additional Based on the customer profile Rs 100 + GST as applicable in case customer is late more than 2 days
Overdue Recovery Fees 0 1000 Additional Based on customer promise to pay Rs 500 + GST as applicable in case customer for repeated delinquencies
ATM Cash Withdrawal Fees 2% 2% Additional Minimum transaction – Rs 1000 Rs 20 + GST as applicable in case customer withdraws Rs 1000
Interest Rate 0% 10% Additional Based on the customer profile Rs 360 interest per month on Rs 10000 utilized at 3% per month


RedCarpet Customer Care

Phone Number
Email Id [email protected], [email protected]
Grievance Cell Info
FAQ Section FAQ and Terms of Use
Address RedCarpet Tech Pvt Ltd, Building 1, Hundred Feet Road Ghitorni Metro Station, New Delhi, Delhi 110030

RedCarpet Info

Company Name RedCarpet
Business Info Personal Loan, RedCarpet Loan,, Business Loan, RedCarpet Helpdesk, RedCarpet Fraud, RedCarpet Reviews
Mobile App Andorid App |
Name: Vikash Complaint Registered on (June 12, 2021 6:33 pm)
State: Rajasthan

I want to pay the RedCarpet Loan amount. Can you help me how to Pay the Regular EMI.

(How to pay Loan Amount of RedCarpet)

Status of Complaint: Approved
Request: Very Urgent
Solution Provided

Hi Vikash
You can visit the official website of REDCARPET and Pay online.

Name: Rithvik Complaint Registered on (June 12, 2021 6:27 pm)
State: Telangana

I want to pay amount of RS.1000
Can you send the link for 1000

(Payment Link for RedCarpet Loan)

Status of Complaint: Approved
Request: Very Urgent
Solution Provided

Hi Rithvik
You need to login to RedCarpet Account (Website/ App) and Pay the loan amount.
If you face any issue. Contact RedCarpet Account Helpcenter.
Good day

Name: M Venkatesh Complaint Registered on (June 9, 2021 5:23 pm)
State: Telangana

Hello dear team,
I would like to inform you that, my registered mobile number with Red carpet is 8008xxxx56. I have done down payment of 8498 rupees for which I took a loan and I paid that amount at one time. But now again I want limit in my Redcarpet Card. But it’s shows nothing in there… What I want is only I want reload limit in my please Kindly check and update the remaining amount in my red-carpet card.

(I want to get a reload option in my Redcarpet app)

Status of Complaint: Approved
Request: Very Urgent
Solution Provided

Name: ashok kumar Complaint Registered on (January 21, 2021 12:24 pm)
State: Other Countries

I have paid my all dues from RED carpet ruby card but Red Carpet app show bouncing charges

(EMI Related Red Carpet)

Status of Complaint: Approved
Request: Very Urgent
Solution Provided

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How to update kyc

Aryan saxena

I want to deactivate my card

Alsahaf kabeer

I just applied the loan for 4200 they told me that u are eligible so i paid a fee of 590rs for card its been more than 10 days there is no loan no card no mail from them its just a fraud so i just wnt my money back i am trying to contact them bust the helpline number is not answering due to pandemic

Penta Santhosh

My card lock unlock no my problem sloven me

vikrant gahlot

im call 10 time is not call me
your company

ANUJ kumar

Till now Why my card is not replaced

Devarakonda Dinesh

I have paid my emi on time and you people charged me for late fine this is the second time I have been facing this issue second time and I have raised a complaint but there is no response.


Will paid due amount total but I didn’t not get any massage from red-carpet and in the app was showing like due amount so I try to contact red-carpet but no use not connected and mail was done no response please resolve what happened and account was debited amount please help

Sunil chauhan

Red carpet duwara mene koi loan nhi liya hai frod loan mere cibil me show horha hai isko turant hata de nhi to red carpet pr cort cas kruga frod loan no. CDS07112021001003 7/10/20 jiski jankari mujhe cibil pr se mili hai


My acc baan pls remove my baan


Please provide my noc i have paid my all payment with intrest date of 18th of feb 2022 kindly provide my N O C

Nagamma Subbhayya

I want customer care num to talk regarding my loan

Vinay Kumar

Loan bill payment issue not accept red carpet app payment.2 month to till time many mail send but no response your team.

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