True Balance Loan/ Earn Money App Complaint/ Customer Care: Balance Hero (Popularly know) by True Balance is online Platform in South Korea and India. Via this App, you can Earn Money, Sell Products, Get Commission, Pay Various Bills, Recharge etc. The Personal Loan feature is also available with very less processing fee/ charges. You can borrow Rs 1000 to Rs 50,000 Loan by KYC Verification.

The True Balance is developed by Charlie CEO, Jay Yi CCO(Chief Creative Officer), Martin CTO (Is True Balance is Chinese App?). Balancehero India Pvt. Ltd is registered at Gururam, Haryana, India.

Services by True Balance App:

Recharge
Electricity
Gas
DTH
Water
Shop
Insurance
Gold
Train tickets
Refer & Earn
Shopclues

Call the True Balance Customer Care Helpdesk, Repayment, KYC, Loan is rejectes, Top-Up Loan, Referral Commission is not credited, Fee Points – Harrasment Loan SMS, Calls SPAM.

True Balance Personal Loan Customer Helpdesk

Article About	True Balance Loan Helpdesk/ Online Complaint
Company	Balancehero India Pvt. Ltd
Services	Personal Loan Bill Payment Earn Money Online Sell & Share E-Commerce Products
Charges	30% APR
Loan Amount	₹ 1,000 to ₹ 50,000/-
Mobile App	Yes (True Balance – Instant Cash Loan Approval In 5 Min)
Website	http://truebalance.io/

Earn Money Online

18+ Age: You must be over 18 years in age to become a member
Verification: Download the app & complete your KYC with PAN and Aadhaar card
Share and Sell: Share the products on True Balance and sell them to friends & neighbors
Earn Cashback: Receive money by selling, make a payment from True Balance wallet to earn Cashback (Free points)!
Use Free points: Use your Free points for the next transaction and keep the customer’s money

True Balance Customer Care

Phone Number

01204001028 Monday to Saturday between 9AM to 6 PM (excluding national holidays)

Email Id

cs@balancehero.com

Website

https://truebalance.io/about/company/

Grievance Cell Info

Level 1	Call helpline number for general inquiries or complaints
	Phone:0120-4001028 (Paid Number)Operational from Monday to Saturday between 9AM to 6 PM (excluding national holidays)
	First Resolution Time: 4 working days
	If any case needs additional time, TrueBalance will inform the reason for the delay to the customers and will provide the expected timelines for resolution of the issue.
	Register queries through App: Raise your concern through the help section in the app
Level 2	First Response Time: Within 48 hours (2 working days)
	Phone:01204001028.Operational from Monday to Saturday between 9AM to 6 PM (excluding national holidays)
	First Resolution Time: 4 working days
	If any case needs additional time, TrueBalance will inform the reason for delay to the customers and will provide the expected timelines for resolution of the issue
Level 3	Email at ‘cs@balancehero.com’ with registered mobile number
	First Response Time: Within 48 hours (2 working days)
	Address: Balancehero India Pvt. Ltd., 5th Floor, The Circle.Work, Huda City Center, Sector 29, Gurugram, Haryana – 122001
	First Resolution Time: 4 working days
	If any case needs additional time, TrueBalance will inform the reason for delay to the customers and will provide the expected timelines for resolution of the issue.
Level 4	If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to –
	Customer Grievance Nodal Officer – Tanvi Arora Email: terms@balancehero.com Contact No. 7428196828 (Timing : 9:30 AM to 6:00 PM)
	Address: Balancehero India Pvt. Ltd., 5th Floor, The Circle.Work, Huda City Center, Sector 29, Gurugram, Haryana – 122001
	First response time: 2 business days
	Resolution time: Less than 30 days

FAQ Section

FAQ and Terms of Use

Address

Huda City Centre Metro Station, 5th floor, sector – 29, Gurgaon, Haryana 122001, India

True Balance Info

Company Name	True Balance
Business Info
Mobile App	Andorid App \|

Name: Karoagam	Complaint Registered on (April 5, 2021 3:37 pm)
State: Tamil Nadu	I am entred pan no but system says it will be already entered what will do (PAN Number already in System)
Status of Complaint: Under Review
Request: Urgent
Solution Provided

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Karpagam

April 5, 2021 11:07 AM

I am entred pan no but system say alredy entred what to do

April 5, 2021 11:08 AM

How long it will take?

April 5, 2021 11:10 AM

How long it will take???

VINOTHINI Jothiraj

April 6, 2021 8:25 PM

Please send the payment link