Vi Customer Care Helpline Number | eSIM, REDX, Amazon Prime, Netflix Plans




Vodafone & Idia new App called “My Vi” is All on One service type service. After the merger of Idea and Vodafone, they have subscribers of approx 42.2 Crores, but as of Sept 2020, the Subscribers drops of 30.3 Crores. The Vi App is designed to provide most services i.e. New Connection, 4G, 5G, eSIM, Movies & TV Series Watch, REDX Plans, Recharge, Pay Bills, Vodafone + Idea SIM etc.

Vi Customer Care & Support is available 24×7 – The IPL 2020 Streaming is only available on Hotstar. Check Vi IPL 2020 Plan & Activate Watch Live Cricket. Also, the REDX Subscription Benefits – Netflix, Amazon (12 Months) 3 Month/ 6 Months and 9 Months Plan. The Exit Charge of Rs 3000/- is applicable.

Vi eSIM Charges & Features

An eSIM stands for “Embedded Subscriber Identity Module” that is embedded inside your device. It is a digital SIM that allows you to use a Vi™ postpaid number without using a physical SIM.

Vi™ mobile postpaid customers from Mumbai, Gujarat, Delhi, Maharashtra, and Goa. (More Details)

Vi Amazon 50% Discount (How to Activate)

For Vodafone & Idea Subscribers & New SIM, the Amazon Prime Membership charges is available at 50% discount. This offers is exclusive to the Youth (Age 18 to 24 years). Please do check the Terms and Conditions.

Exclusive Youth Offer! Get 50% off on 1 year Amazon Prime membership. Offer Valid for Vi™ U Prepaid Customers between the age of 18-24

Vi Customer Care 24 X 7 Contact Service Number

Below is the State Wise/ Circle Wise Customer Care Support numbers.

Enquiries and Requests Complaints
Circles Short Code Long Code Short Code Long Code
Delhi 199 9891012345 198 8744000198
Gujarat 199 9824012345 198 9824000198
UP (E) 199 9889012345 198 8576000198
Andhra Pradesh 199 9848012345 198 9848009198
Assam 199 9085012345 198 9085000198
Bihar 199 9708012345 198 9708000198
Haryana 199 9812012345 198 8684000198
Himachal Pradesh 199 9882012345 198 9882900198
Jammu & Kashmir 199 9086012345 198 9086046198
Karnataka 199 9844012345 198 9844000198
Kerala 199 9847012345 198 9947000198
Kolkata 199 9088012345 198 9088100198
Madhya Pradesh 199 9826012345 198 9826000198
Maharashtra & Goa 199 9822012345 198 9822000198
NESA 199 9089012345 198 9089000198
Mumbai 199 9702012345 198 9702000198
Orissa 199 9090012345 198 9090000198
Punjab 199 9814012345 198 9781500198
Rajasthan 199 9887012345 198 9887010198
Rest of Bengal 199 9093012345 198 9093100198
Tamil Nadu 199 9092012345 198 9092000198
UP (W) 199 9837012345 198 8941000198

Netflix Plan in Vi REDX

Which Netflix plan is offered with REDX?
You can choose to be on any Netflix plan worth Rs499, Rs649, and Rs799 per month. We will offer a credit of Rs 5988 in Netflix account once you register through Vi™ App. This credit will be exhausted based on the Netflix plan you are active on.

  • Eg. If you are active on 499 per month plan with Netflix, a credit of 5988 will be cover you for 12 months
  • If you are active on 649 per month plan with Netflix, a credit of 5988 will cover you for 9.2 months
  • If you are active on 799 per month plan with Netflix, a credit of 5988 will cover you for 7.4 months

Vi REDX Exit Fee Charge of Rs 3000/-: . In case you wish to move out of the plan within 6 months, you will be charged a token fee of Rs.3000 as early exit charges.

Helpline Details

Vi™ Helpline Number Details Vi™ Contact Number
Customer Helpline (ShortCode)
(from your Vi™ Mobile Number)
199
Customer Helpline (Long Code) xxxxx12345
Complaint Helpline
(from your Vi™ Mobile Number)
198
Complaint Helpline (Long Code) xxxxxxx198
VAS Deactivation 155223
Do Not Disturb 1909
Data Activation/ Deactivation 1925
Tele verification 59059
Mobile Number Portability Helpline 18001234567
COCP/Enterprise 55666
Sakhi Helpline 1800123100
Emergency Alert (Sakhi Helpline) 55100
Mobile Number Portability (MNP) Helpline 18001234567

What benefits will I get with a ViTM Postpaid connection?

You will enjoy a host of benefits with ViTM Postpaid: Unlimited calls and data rollover.
Amazon Prime membership on RED 499 and above.
Netflix subscription on RED 1099 and above.
Free access to ErosNow, Zee5 and SonyLiv content on ViTM movies & TV.

Vi Complaints – Customer Care

Here are the complaints that are registered by the Customer against the My Vi App.

  1. Not able to get information of Net Usage, SMS, Calls
  2. Red Family plan Complaint
  3. REDX Plans – Charged more
  4. Exit/ Change REDX Plan
  5. Claim 1 year Netflix Plan issue on My Vi App




Vi App Info

Company Name Vi App
Business Info Vi Recharge, 4G, 5G SIM,
Mobile App Andorid App |

Vi App Customer Care

Phone Number WhatsApp – 9654297000
Email Id [email protected], [email protected]
Website https://www.myvi.in/
Grievance Cell Info From Monday to Friday, between 10:00 am and 6:00 pm.

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

https://www.myvi.in/help-support/appellate-authority-detail

FAQ Section FAQ and Terms of Use
Address Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg,
Worli, Mumbai – 400 030 India



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