Subscription cancelled without its expiry

This topic contains 1 reply, has 2 voices, and was last updated by  Sarkari Mama 3 months, 4 weeks ago.

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  • #1605

    MANOJ KUMAR
    Hi
    I was having my hotstar vip membership subscribed last month and i was using the same happily.
    There was some problem in my mobile as it was hanged, so i uninstalled hotstar app and again install and verified my mobile number but still it is showing make payment for hotstar vip, why i need pay again.
    My membership should be restored as it was for 1 year and I have used just for a month only. This is not justified to charge again even the subscription not used for a month even. I did not expect this from hotstar.
    Please restore my membership on my mobile no. 88xxxx345 for the remaining period and i shall be allowed to use my subscription till the expiry.
    with regards
    Manoj Kumar
    Mobile ;: 886xxxx345
    • This topic was modified 3 months, 4 weeks ago by  Sarkari Mama.
  • #1637

    Sarkari Mama
    Keymaster

    Hello Manoj

    You will get your account back.

    Kindly install Hotstar Latest version and login with the Mobile/ Email ID that you have used at the time of VIP Subscription.

    In case, you still not able to get your VIP account. Kindly mail to [email protected] also, you need to provide your PHONE number in that email to verify.

    Your account will be soon resumed.

    Good Day.

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