Fastag KYC Issue

Hi,
If any can please support with this issue, KYC error has come. I called customer care. They suggested sending mail due to covid. I have shared all the required documents to both sbi mail id’s on 21 Jul 2020. They are not processing the request after 10 + mail follows up.

Pasting some portion of the mail chain below. Please help.

Dear Team,

Please find the attached documents as requested for updating the KYC details. Please do the needful at the earliest as iam unable to load money due to the same issue.

Vehicle number KL07CL5890
Reg mob num . 949xxx462
Amod Krishnan

Thanks & Regards.

Dear Team,

Please update the status. Shall i try uploading the tag?

Amod Krishnan

Dear Team,

Please update the status

Thank you

Show quoted text

On Thu, 6 Aug 2020, 10:53 am Amod Krishnan K, <[email protected]> wrote:

Dear Team

Please update the status

Thank You

On Tue, 21 Jul 2020, 7:12 pm Amod Krishnan K, <[email protected]> wrote:

Dear Team,

Please find the attached documents as requested for updating the KYC details.Please do the needful at the earliest as iam unable to load money due to the same issue.

Vehicle number KL07CL5890
Reg mob num. 94xxx62
Amod Krishnan

Thanks & Regards.

From: Amod Krishnan K <[email protected]>

Date: Tue, 21 Jul 2020, 7:12 pm
Subject: Fast tag issue 34161FA820328614039D1AA0
To: <[email protected]>
Cc: <[email protected]>

Dear Team,
Please find the attached documents as requested for updating the KYC details.Please do the needful at the earliest as iam unable to load money due to the same issue.
Vehicle number KL07CL5890
Reg mob num. 9495989462
Amod Krishnan

Thanks & Regards.

On Tue, 21 Jul 2020, 7:12 pm Amod Krishnan K, <[email protected]> wrote:

Dear Team,
Please find the attached documents as requested for updating the KYC details. Please do the needful at the earliest as I am unable to load money due to the same issue.|
Vehicle number KL07CL5890
Reg mob num. 9495989462
Amod Krishnan
Thanks & Regards.

Dear Team,

Please do the needful at the earliest. Still showing the same error.The request raised in July second week, understand the difficulties and so the needful.

Amod Krishnan.

On Thu, 23 Jul 2020, 3:10 pm helpdesk.fastag, <[email protected]> wrote:

Team,

Please share the escalation matrix

Thanks & Regards

On Tue, 21 Jul 2020, 7:12 pm Amod Krishnan K, <[email protected]> wrote:

Team
Anyone can help pls
Amod

On Tue, 21 Jul 2020, 7:12 pm Amod Krishnan K, <[email protected]> wrote:

From: Amod Krishnan K <[email protected]>
Date: Tue, 21 Jul 2020, 7:12 pm

Subject: Fast tag issue 34161FA820328614039D1AA0

To: <[email protected]>
Cc: <[email protected]>

Dear Team,
Please find the attached documents as requested for updating the KYC details. Please do the needful at the earliest as I am unable to load money due to the same issue.
Vehicle number KL07CL5890
Reg mob num. 94xxx62
Amod Krishnan
Thanks & Regards.

From: Amod Krishnan K <[email protected]>

Date: Tue, 21 Jul 2020, 7:12 pm

Subject: Fast tag issue 34161FA820328614039D1AA0

To: <[email protected]>
Cc: <[email protected]>

Dear Team,

Please find the attached documents as requested for updating the KYC details. Please do the needful at the earliest as iam unable to load money due to the same issue.

Vehicle number KL07CL5890
Reg mob num. 9495989462

Amod Krishnan

Thanks & Regards.