| Name: Nanda | Complaint Registered | |
| State: Kerala |
I was watching programs smoothly till yesterday. Today, I get a message at the opening screen “Ad Blocker Detected’ and it is stuck there. I do not want to disable Ad Block, but when I click at ‘No thanks!’, it is not getting registered. When one gets some free time to watch the OTT, such disruptions are really annoying. I have never experienced such problems with Netflix or Amazon Prime. Please resolve it most urgently.
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| Complaint Status: Approved Current Status: RESOLVED |
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| Request: Very Urgent | ||
Complaint Suggestion
Hi Nanda
You need to check the Addon – If you have installed/ activated Ad Blocker Extension. (Firefox, Chrome Browser).
Please install the AdBlocker Software/ Extension.
You will not get any issue or error.
Note: This is not an official SonyLive App support or customer care service portal. We SarkariMama.com help, give suggestion and guide customers. You can always reach SonyLive App customer support via website/ app. If you more question, leave comment via comment box below.
Absurd. The complaint is not sresolved as the status mentioned. I do not have this issue with Amazon Prime and Netflix
Hi Nanda,
Please send your issue to [email protected], [email protected] you will get support.
Have a great day.
I have been a subscriber of Netflix and Amazon Prime for more than two years and was getting very good service from them. To my foolishness, I paid a one year subscription at SonyLiv a fortnight back and I regret the decision ever since. The Customer Support is a farce. I can only view the programmes on my mobile phone only. With the same configuration I am watching Netflix and Prime, the message says AdBlock on. Whatever I do, I am not able to watch any programme. The Support gives the message ‘Issue Resolved every second day, but the issue… Read more »
The cancellation will depend on the mode of payment. Subscriptions made using Credit Card, Debit Card, In-app billing, Wallets and UPI can be cancelled from ‘My Purchases’. Payment made by Credit Card or Paytm: Go to ‘My Purchases’ Section on SonyLIV and click ‘Cancel’ to unsubscribe. Payment made by Google Playstore: Go to your Play Store Account. Select Subscriptions. Click on Unsubscribe. Payment made by Apple iTunes store: Go to the Settings icon on your iOS device. Select the option “iTunes & App Store”. Click on “Apple ID” and then select “View Apple ID”. Now, login with your credentials. Click… Read more »
i have the same issue as mr nanda kumar,,kindly help me to resolve the same …its about ad blocker
i have the same issue as mr nanda kumar,,kindly help me to resolve the same …its about ad blocker on my Laptop, cant play sonyliv on it.
The issue still persists!
We’ve bought fuxxxxg premium subscription for 1000 bucks