Axis Bank Loan EMI Opt-Out/ Opt-In Moratorium Customer Care, Email

Axis Bank Loan EMI Opt-Out Moratorium: Due to the Coronavirus Lockdown, RBI has granted 3 months Loan EMI and Credit Card due moratorium to the Borrowers. By default Axis Bank is providing Loan EMI Moratorium to all Loan Customers, but in case you want to Opt-Out Moratorium and want to pay Loan EMI regular in April, May 2020. You need to apply for “OPT Out Moratorium” of Axis Bank.

Opt Out Moratorium Axis Bank Loan EMI >>> Apply Here

Axis Bank Loan EMI Opt-Out Customer Care

In case you are not able to apply for the Loan EMI Opt-Out Moratorium or Opt-In moratorium. You can reach to the customer care.

Dear Customer,
Greetings from Axis Bank!

In view of COVID-19 outbreak, currently chat services are not available. We request your co-operation and patience.We request you to use our digital solutions like Internet Banking, Mobile App to have 24 x 7 access to your accounts.

Regards
Axis Bank Customer Support

Axis Bank Customer Care 24×7 Helpline Number

The grievance cell of Axis Bank helps.

1. Submitting a complaint for the first time
2. Connect with the Nodal Officer to raise your concern
3. Connect with the Principal Nodal Officer to raise your concern

LEVEL1

• Level 1 includes call center, email & walk-in at loan centers and branches. Bank will acknowledge the
  customer issue and capture the same in the appropriate system
• Bank has a defined turnaround time of 10 days for a response
• If the customer is not satisfied with the response offered then customer may choose to refer the matter to
  Level 2 (Circle Nodal officer/ Nodal Officer at HO)

Queries, Request or Complaint Redressal

Reaching out for the first time, connect with us using the below channels:

• Live Chat: Click here to Raise a Query / Request / Complaint by selecting specific Product & Issue type
• Call: To know the status of your existing complaint, you can call us on 18004190068
• Branch / Loan Centre: Click here to locate our Branch / Loan Centers

Call Centre numbers > 1860-419-5555, 1860-500-5555
Axis Support : www.axisbank.com/support
Branches /Loan Centres ( please visit www.axisbank.com to locate the nearest branch /loan centre)

LEVEL2

Circle Nodal Officer/Nodal Officer at HO

• a) The nodal office will acknowledge the customer issue and record in the system
• b) Bank has a defined turnaround time of 10 days for a response
• c) If the customer is not satisfied with the response offered then the customer may choose to refer the matter to Level 3 (Principal Nodal officer)

If you are not satisfied with the LEVEL 1 response you can connect with our Nodal Officer using the below channels:

• Email: Click here to send an email to our Nodal Officer
• Letter: Click here to download the Grievance Form and send it to the address mentioned on it
• For Branch related complaints you can write to Circle Nodal Officer. Click here to get the details of Circle Nodal officer

Write	Email	Call
Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli Navi Mumbai-400708.	[email protected]	Ph. 91-080-61865200 (Monday to Friday) 9.30 AM to 5.30 PM (Excluding 2nd & 4th Saturday and Bank Holidays)

LEVEL3

Write to the Principal Nodal Officer

• Principal Nodal office will acknowledge the customer issue and capture the same in the appropriate system
• Bank has a defined turnaround time of 10 days for a response at this level

If you are not satisfied with the LEVEL 2 response, you can connect with our Principal Nodal Officer using the below channels:

• Email: Click here to send an email to our Principal Nodal Officer
• Letter: Click here to download the Grievance Form and send it to the address mentioned on it

Write	Email	Call
Principal Nodal Officer Axis Bank Ltd. 2nd floor, The Ruby, 9- Senapati Bapat Marg, Dadar, Mumbai -400028	[email protected]	Ph. 91- 080-61865200 (Monday to Friday) 9:30 AM to 5:30 PM (Excluding 2nd & 4th Saturday and Bank Holidays)

Please note that for security reasons, emails received from un-registered email IDs will not be responded to. If you are not an Axis Bank customer, you can get a Service Request Number only by calling us on our toll-free numbers.

Note

1. If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions
   Click here to read the Banking Ombudsman Scheme 2006.
2. Click here to download the notice regarding the use of unacceptable language.
3. Click here Resolution timeframe of complaints is governed as per the Bank’s Grievance Redressal Policy