COVID-19 (RBI Lokpal) RBI Loan EMI, Credit Card Moratorium Grievance Cell Online Complaint




RBI Loan EMI Complaint April 2020: Reserve Bank of India has announced “COVID-19 Relief Package” to all Loan EMI, Credit Card due for 3 Months Moratorium. All Banks i.e. SBI, HDFC, Axis Bank, Kotak, PNB, Bajaj Finserv, ICICI, Bank of Baroda and NBFC (Cashbean, KreditBee etc) has to follow and given 3 Months Loan EMI Defer.

In the Lockdown period due to the Corona Virus (COVID-19), PM Modi has announced 21 days Lockdown from 25 March to 14 April 2020. Now, As the Corona Cases are coming more and more, the lockdown has been extended till 3 May 2020.

On 27th March 2020, RBI announced that Loan Borrower can OPT for 3 Months Moratorium (1 March to 31 May 2020) for Loan EMI (Installments), also Credit Cardholder will be given 3 months extra time to pay their dues.

Most of the Banks issued general FAQ and Moratorium Terms and Condition in the first week of April 2020. But then also, Account Holders are facing issue.

Loan EMI Refund Request/ Stop EMI Status

In the Guidelines issued by RBI RBI/2019-20/186 on 27th March 2020, the BANK has to give Moratorium to laon borrowers who are facing financial problems. As the circular was issued on 27th March, so most of the EMI was deducted by that time. (in 1st and 2nd week of March).

Now, Customers are demanding a refund as they have already Opted for Moratorium. Some banks are allowing and Refund but other has rejected.

RBI Moratorium Complaint April/ May 2020 – Register Online

In case, your BANK has deducted EMI even if you have opt for Moratorium, You can register online complaints with the Reserve Bank of India. Also, if Bank has rejected your request to Refund of March/ April 2020 EMI. Then you have to register online Complaint at RBI Grievance Cell.

Complaints are:

  1. Loan STOP EMI status
  2. Refund of March and April 2020 loan EMI
  3. STOP Credit Card due payment
  4. Complaint against the Loan EMI Cheque Bounce
  5. Loan EMI Moratorium rejected
  6. Bank charged Penalty
  7. Interest Rates is more

RBI Lokpal Coronavirus Loan EMI/ Refund

Register Online complaint with RBI Lokpal (Banking, NBFC) regarding the Refund of Loan EMI, Credit Card due Penalty. Interet Charges and Cheque Bounce during the COVID-19 Relief Package till 31 May 2020.

Details required in the ONLINE COMPLAINT FORM:-

(a) The name and the address of the complainant
(b) The name and address of the branch or office of the System Participant against which the complaint is made
(c) The facts giving rise to the complaint
(d) The nature and extent of the loss caused to the complainant
(e) The relief sought for.

STOP EMI Complete Details
SBI Loan EMI Check Here
ICICI Loan EMI Check Here
BOB Loan EMI Check Here
Bajaj Finserv Loan EMI Check Here
HDFC Loan EMI Check Here
Axis Bank Loan EMI Check Here

RBI Banking Lokpal Rules (COVID-19)

In case, you are not satisfied with the Bank Reply or the Bank is not refunding money, EMI is deducted. You need to know the RBI COVID-19 Lokpal Bill. RBI Ombudsman Scheme is for helping customer-facing difficulty with Banking Services.

  • Has made a written representation to the Bank who had rejected the complaint OR
  • The complainant had not received any reply within a period of one month after the Bank received her/his representation OR
  • The complainant is not satisfied with the reply given to her/him by the Bank. OR
  •  The complaint is made not later than one year after the complainant has received the reply of the Banks to her/ his representation or, where no reply is received, not later than one year and one month after the date of the representation to the Bank.
SBI Refund Complaint Register Here
Bajaj Finserv Complaint Register Here
HDFC Complaint Register Here
RBI Online Grievance Cell Register Here

FAQ – RBI Grievance Cell Complaint Online

Read the frequently asked question that might help you before registering an online complaint against Bank (COVID-19 Loan EMI, Credit Card due and other)

✅ What are the document required to complaint to RBI?

1. Your name and postal/billing address with
→ Telephone No.
→ Fax no.
→ Email address
2. Name and address of the branch/bank/entity or its registered office against which you
are complaining
3. Facts of the case with supporting documents (if any).
4. Your Account number/it card number for card related complaints/other details
5. Nature and extent of the loss caused and relief sought thereof.
6. Any other supporting documents

✅ Where can I find the NBFC Complaint Form of RBI?

You can download this PDF (NBFC Complaint Form) provided by RBI https://cms.rbi.org.in/cms/Documents/en-US/NBFC%20Complaint%20Form.pdf

✅ What is the COVID-19 RBI Complaint Register Process?

In case, you are not getting benefit of COVID-19 Relief Package, You can register online complaint at RBI Lokpal Portal. Visit https://cms.rbi.org.in/cms/IndexPage.aspx?aspxerrorpath=/cms/cms/indexpage.aspx and click on “File a Complaint”.

✅ What the Bank Complaint form RBI?

You can download https://cms.rbi.org.in/cms/Documents/en-US/Form%20of%20Complaint%20with%20Banking%20Ombudsman.pdf PDF to complaint against Bank to Reserve Bank of India.

✅ Loan EMI is deducted by Bank during Moratorium. Where to complain?

As per the RBI, all bank has to follow guidelines. So, If your Loan EMI is deducted. You can simply email the Bank Customer Service. In case, you don’t get or satisfy with the reply in 30 days. Just register a complaint against Bank to RBI.

✅ Complaint regarding Refund of Loan EMI Coronavirus?

You can register online complaint to RBI in case, Bank are not refunding LOAN EMI of March, April, May 2020.




RBI Info

Company Name RBI
Business Info Reserve Bank of India
Mobile App |

RBI Customer Care

Phone Number
Email Id
Website https://cms.rbi.org.in/cms/IndexPage.aspx?aspxerrorpath=/cms/cms/indexpage.aspx
Grievance Cell Info
S.No State (Area of Complaint) RBI Ombudsman
Center
RBI Banking Lokpal
(Address/ Online Complaint)
RBI Digital Lokpal Address, Email-Id
1. Andhra Pradesh and Telangana Hyderabad C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad, Hyderabad-500 004
STD Code: 040
Tel. No. 23210013/23243970
Fax No. 23210014
Email[email protected]
Online Complaint
Email: [email protected]
Online Complaint
2. Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati C/o Reserve Bank of India
Station Road, Pan Bazar
Guwahati-781 001
STD Code: 0361
Tel.No.2542556/2540445
Fax No. 2540445
Email : [email protected]
Online Complaint
Email: [email protected]
Online Complaint
3. Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad C/o Reserve Bank of India
La Gajjar Chambers, Ashram Road
Ahmedabad-380 009
STD Code: 079
Tel. No. 26582357/26586718
Fax No. 26583325
Email: [email protected]
Online Complaint
Email[email protected]
Online Complaint
4. Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. Chandigarh C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh
Tel. No. 0172 – 2721109
Fax No. 0172 – 2721880
Email: [email protected]
Online Complaint
Email: [email protected]
Online Complaint
5. Karnataka Bengaluru C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bengaluru -560 001
STD Code: 080
Tel. No. 22210771/22275629
Fax No. 22244047
Email: [email protected]
Online Complaint
Email: [email protected]
Online Complaint
6. Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai C/o Reserve Bank of India
Fort Glacis, Chennai 600 001
STD Code: 044
Tel No. 25395964
Fax No. 25395488
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
7. Madhya Pradesh Bhopal C/o Reserve Bank of India
Hoshangabad Road
Post Box No. 32, Bhopal-462 011
STD Code: 0755
Tel. No. 2573772/2573776
Fax No. 2573779
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
8. Odisha Bhubaneswar C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No. 2393906
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
9. Rajasthan Jaipur C/o Reserve Bank of India,
Ram Bagh Circle,
Tonk Road, Post Box No. 12
Jaipur-302 004
STD Code: 0141
Tel. No. 0141-5107973
Fax No. 0141-2562220
Email: [email protected]
Online Complaint
Email: [email protected]
Online Complaint
10. Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur C/o Reserve Bank of India
M. G. Road, Post Box No. 82
Kanpur-208 001
STD Code: 0512
Tel. No. 2306278/2303004
Fax No. 2305938
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
11. West Bengal and Sikkim Kolkata C/o Reserve Bank of India
15, Netaji Subhash Road
Kolkata-700 001
STD Code: 033
Tel. No. 22304982
Fax No. 22305899
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
12. Bihar Patna C/o Reserve Bank of India
Patna-800 001
STD Code: 0612
Tel. No. 2322569/2323734
Fax No. 2320407
Email[email protected]
Online Complaint
Email: [email protected]
Online Complaint
13. Maharashtra and Goa Mumbai C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla,
Mumbai-400 008
STD Code: 022
Tel No. 23022028 Fax:23022024
Email[email protected]
Online Complaint
Email: [email protected]
Online Complaint
14. Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram-695 033
STD Code: 0471
Tel. No. 2332723/2323959
Fax No. 2321625
Email[email protected]n
Online Complaint
Email[email protected]
Online Complaint
15. Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) C/o Reserve Bank of India
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23724856
Fax No. 23725218-19
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
16. Jharkhand Ranchi C/o Reserve Bank of India
4th Floor, Pragati Sadan,
RRDA Building,
Kutchery Road, Ranchi
Jharkhand 834001
STD Code: 0651
Telephone: 2210512
Fax: 2210511
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
17. Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun C/o Reserve Bank of India
74/1 GMVN Building, 3rd floor, Rajpur Road,
Dehradun – 248 001
STD Code: 0135
Telephone: 2742003
Fax: 2742001
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
18. Chhattisgarh Raipur C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013
STD Code: 0771
Telephone: 2242566
Fax: 2242566
Email[email protected]
Online Complaint
Email[email protected]
Online Complaint
19. State of Jammu and Kashmir Jammu C/o Reserve Bank of India
Rail Head Complex,
Jammu- 180012
STD Code: 0191
Telephone: 2477617
Fax: 2477219
Email[email protected]
Online Complaint
Email: [email protected]
Online Complaint
20. Delhi New Delhi (I) C/o Reserve Bank of India,
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23725445/23710882
Fax No. 23725218
Email: [email protected]
Online Complaint
Email[email protected]Online ComplaintRBI Lokpal Complaint Resolution: Award Period

 

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Reserve Bank of India
Central Office Building
18th Floor, Shahid Bhagat Singh Road
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