Customer Care

FASTag Not Active in 48 Hours – Customer & Helpline (How to Activate)

NETC Toll Plaza FASTag Not Activated in 48 Hours: Is your FASTag is not active till now? As per the NHAI & NETC system, all FASTag is activated within 48 hours of purchase. As soon as you purchase FASTag from any of 23 members listed in the NETC Program your Tag has to be activated in a maximum of 48 hours. This time included Document Verification, Linking of FASTag to Issuer System and the NETC System, etc.

The Govt. of India (Ministry of Road Transport and Highways MoRTH) has already set the deadline to 1 December 2019. On this date, all the NH Toll Plaza has to provide FASTag/ FASTag lane only for the FASTag Sticker Vehicle. Otherwise, you have to pay double the Toll Amount.

Also keep this in mind that, there will be only ONE CASH TOLL LANE either side of Toll. It will be Hybrid (Payment of Toll can be done using CASH as well as by FASTag). Read Complete Details for CASH LANE after 1 December 2019.

FASTag Not Active within 48 Hours – Help & Support

Facing issue in the FASTag? Connect to the Customer Support team to register your complaint and initiate resolution. The Support Team is ready to help you in the process to activate your FASTag.

What is the frequency used in FASTag by RFID Device to detect?airtel fastag price

Ultra-High Frequency (UHF): The frequency band from 300 MHz to 3 GHz. RFID tags typically operate between 866 MHz to 960 MHz,so they can send information faster and farther than high-and low-frequency tags is the basic

Tag HolderComplaintand transaction processing

A customer complaint can be processed at the toll plaza as per the flowchart described below

Both Issuer and Acquirer bank should authenticate the root cause of the failure

  • In case the tag was not valid or correctly personalized the issuer, the bank should replace the tag at no additional cost to tag holder within 48 hours of reporting such an issue.
  • In case the Acquirerhost system is not functioning, the Acquirer host should rectify the issues within 7 working days of identification of the issue. In case the toll plaza system has the issue, then the toll plaza operator should rectify the issues within 7 working days of identification of the issue. Acquirershould report the same to IHMCL/ NHA

Transaction Flow:

  1. The vehicle arrives at the NETC Lane, the Reader captures the RFID Tag Details.
  2. The reader will check for the exception list with the Plaza Server.
  3. If the reader finds that the Tag ID is present in a low balanceexceptionList or Blacklist, then the vehicle will not be allowed to pass the NETC Lane. The vehicle needs to take an exit path and tender cash.
  4. These RFID Tag Details along with the Vehicle Class [captured by Automatic Vehicle Classification], Weight In Motion [WIM], etc. present to the acquirer Host within configured intervals.
  5. Acquirer host can request for tag details from the mapper using the Tag ID.
  6. NETC system will fetch the relevant details that are present in mapper against the particular Tag ID.
  7. These details are then sent back to the Acquirer host.
  8. After successful validation of the Tag ID, the acquirer host calculates the toll fare and raises a debit request to the NETCOnline system.
  9. The NETCOnline system will identify the Issuer bank that is associated with the Tag ID.
  10. The debit request is then forwarded to the Issuer Host identified from the mapper.
  11. The Issuer Host forwards the Debit request to its Core Banking Solution System that may include linked tag holder’s account which can be Savings Account, Credit Card Account, PrepaidAccount, etc
  12. The Issuer’s CBS System after identifying the customer’s account will debit the amount from his account.
  13. A debit response will be sent back to the Issuer Host.
  14. The Issuer Host will forward the debit response with the unique transaction ID (that was generated at the Plaza Server) to the NETC System.
  15. The NETC System will then forward the response to the Acquirer Host who had initiated the transaction.
  16. In case of Return pass the Toll Fare is calculated at the Acquirer Host.
  17. Credit Request is raised by the Acquirer Host to the NETC System in case of any excess payment collected by the acquirer/toll plaza.
  18. A credit request is then forwarded to the Issuer Host identified from the mapper.
  19. The Issuer Host forwards the Credit request to its Core Banking Solution System that may include a linked tag holder’s account which can be Savings Account, Credit Card Account, PrepaidAccount, etc.
  20. The Issuer’s CBS System after identifying the customer’s account will credit the amount to the tag holder’s account.
  21. A credit response from the CBS system will be sent back to the Issuer Host.
  22. The Issuer Host will forward the credit response with the unique transaction ID (that was generated at the Plaza Server) to the NETC System.
  23. The NETC System will then forward the response to the Acquirer Host who had initiated the transaction.

fastag trasnsaction flow chart

FASTag Customer Care & Support

Here is the Customer Support team of FASTag (All Companies).

FASTag Companies Customer Care
Airtel FASTag Get Support
Axis Bank FASTag Get Support
Bank of Baroda FASTag Get Support
City Union Bank Get Support
Equitas FASTag Get Support
Federal Bank FASTag Get Support
FINO Bank FASTag Get Support
HDFC FASTag Get Support
ICICI FASTag Get Support
IDFC FIRST Bank Get Support
IndusInd FASTag Get Support
Karur Vysya Bank FASTag Get Support
Kotak Mahindra Bank FASTag Get Support
Nagpur Nagarik Sahakari Bank FASTag Get Support
Paytm FASTag Get Support
Punjab and Maharashtra Co-op Bank (PMC FASTag) Get Support
PNB FASTag Get Support
Saraswat Co-operative Bank FASTag Get Support
South Indian Bank Get Support
SBI FASTag Get Support
Syndicate FASTag Get Support
IHMCL/NHAI(MoRTH) Toll Plaza FASTag Support
Via Email Support: [email protected]
Via Phone Call: For complaints of ETC/ FASTag: 01125074100 Ext. 1626 / 01125093514
Toll-Free Number: 1033

 

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