NH Toll Plaza FASTag Customer Care 24×7 Helpline, Report Complaint

National Highways (NH) Toll Plaza FASTag Customer Support: National Electronic Toll Collection is a program that uses a FASTag Tag sticker that is detected by RFID (Radio Frequency Identification (RFID). NH Toll Plaza FASTag Customer Care team is happy to serve the Vehicle Owners facing problems in Toll Payments at Toll Plaza.  In case, you have valid FASTag and the RFID device or Handheld RFID at Toll Plaza is not able to deduct from my PRepaid Sticker.

From 22 November 2019 to 1 December 2019, the FASTag Sticker is given free of cost to the Vehicle owners. You don’t have to pay Rs 150/ -which was paid as Security Charges. It’s important to note that, Govt of India (NHAI) has not made mandatory to have FASTag on 1 Dec 2019. But, in case you don’t have the FASTag then you have to choose only from LANE which is not FASTag enabled. (or HYBRID – Cash + FASTag).

NH Toll Plaza FASTag Customer Care

Indian Highways Management Company LTD (IHMCL) will be implementing the NETC system on the toll plazas of national highways of India. FASTag is the brand name for the passive RFID tags used in the NETC program. FASTag are passive RFID tags affixed on the windshield of the vehicle and are used to identify the vehicle uniquely.

As per the NETC Program, the members has to provide support to the Customers facing issue in FASTag or Payments of Toll. Here, we are sharing an official helpdesk cum support number at which you can contact and register your complaint.

FASTag Companies Customer Care
Airtel FASTag Get Support
Axis Bank FASTag Get Support
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City Union Bank Get Support
Equitas FASTag Get Support
Federal Bank FASTag Get Support
FINO Bank FASTag Get Support
HDFC FASTag Get Support
ICICI FASTag Get Support
IDFC FIRST Bank Get Support
IndusInd FASTag Get Support
Karur Vysya Bank FASTag Get Support
Kotak Mahindra Bank FASTag Get Support
Nagpur Nagarik Sahakari Bank FASTag Get Support
Paytm FASTag Get Support
Punjab and Maharashtra Co-op Bank (PMC FASTag) Get Support
PNB FASTag Get Support
Saraswat Co-operative Bank FASTag Get Support
South Indian Bank Get Support
SBI FASTag Get Support
Syndicate FASTag Get Support
IHMCL/NHAI(MoRTH) Toll Plaza FASTag Support
Via Email Support: [email protected]
Via Phone Call: For complaints of ETC/ FASTag: 01125074100 Ext. 1626 / 01125093514
Toll-Free Number: 1033

Cashback & Promo Code

  • Cashback of 5% on all toll payments using FASTag in FY 2018-19.
  • Cashback of 2.5% on all toll payments using FASTag in FY 2019-20.

The cash back amount will be credited back in the tag linked account on a monthly basis.

Cashback Offer: FASTag Recharge

S No. Action Reasons Dispute Category
1. Debit Adjustment
  • Toll Fare calculation error
  • Vehicle class mismatch
  • Not an Exempted Vehicle
Short funds with Acquirer
2. Credit Adjustment
  • Customer account is debited multiple times
  • Toll Fare calculation error
Excess credit with Acquirer
3. Chargeback
  • Services not availed
  • Duplicate processing single issuer
  • Duplicate processing multiple issuers
  • Toll Fare calculation error
  • Vehicle class mismatch
  • Illegible/Invalid evidence
  • Exempted Vehicles
Customer Dispute
  • Fraudulent multiple transactions
Fraud
  • Not NETC tag
Tag Validation Errors
Transactions processed or Debit Adjustment raised Insufficient Funds
4 Re-presentment
  • Supporting Documents for Services availed
  • Supporting Documents for multiple passing
  • Proof of non-acceptance of chargeback
  • Proof of Tag ID not present in Exception List
  • Proof of Toll Fare calculation
  • Proof of Vehicle class
  • Valid & Legible Documents
  • Proof of not an Exempted Vehicles
Customer Dispute
  • Proof of valid transactions
Fraud
  • Proof of successful validation
Tag Validation Errors
5 Pre Compliance/ Compliance
  • Tag is not NETC tag
  • Tag is not as per the EPC guidelines
  • Tag vendor not certified by NPCI
  • Others specify
NETC scheme rule violation

In case the tag holder’s tag is not read at the toll plaza and vehicle is not allowed to pass through the NETC lane, the toll plaza operator has to abide to the following process to support the end customer.

    • Pre-requisite
      • Tag Holder is registered onNETC mapper with following provisions in place
        • The tag affixed on the windshield of the vehicle issued by a valid issuer bank must be used for the transaction
        • Correct vehicle registration number should be mapped to the tag id on NETC Mapper
      • The tag is linked to an active account by the Issuer bank
    • Tag HolderComplaintand transaction processing
      • Customer complaint can be processed at the toll plaza as per the flowchart described below
      • Both Issuer and Acquirer bank should authenticate the root cause of the failure
        • In case the tag was not valid or correctly personalized the issuer, the bank should replace the tag at no additional cost to tag holder within 48 hours of reporting such issue.
        • In case the Acquirerhost system is not functioning, the Acquirerhost should rectify the issues within 7 working days of identification of the issue. In case the toll plaza system has the issue, then the toll plaza operator should rectify the issues within 7 working days of identification of the issue. Acquirershould report the same to IHMCL/ NHAI
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