Jio Mart Customer Care Support 24×7 Helpline WhatsApp Care: Jio Mart is a new e-Commerce/ Kirana Shopping Mobile App launched by Reliance Industries. JioMart helps Kirana Stores to connect with Customers via WhatsApp and JioMart Mobile App. Sometime you may need assistance and support for Jio Mart Orders. Here we are providing official customer care and how you can connect and register online complaints. The customer has complained regarding wrong item, fraud, delivery issue, expired products, sealed open for the JioMart Grocery orders.
Jio Mart Customer Service Helpdesk 24×7 Online Complaint – Retrun, Refund or Cancel order, Wrong Item/ Damaged – Contact JioMart Customer Care Toll-Free Grievance Cell – Retrun COD – Complaint against Delivery Boy/ Shop.
News & Update: Jio Mart new portal www.jiomart.com is launched now. Now, along with the JioMart WhatsApp Orders you can also order on Online. You need to login/ create an account at www.jiomart.com and order.
JioMart App Customer Care – Registration/ Download/ Issue on Orders – Toll-free/ WhatsApp Helpline Number.
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Jio Mart Customer Care 24×7 Support
Article About | JioMart Customer Service/ Helpdesk 24×7 Online Complaint |
Company Name | Reliance Retail Ltd |
Services |
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Mobile App | Yes (Android & iOS) |
Official Portal | https://www.jiomart.com/ |
Reliance JioMart is a new destination for the Home Delivery of Groceries, Fruits, Vegetable, Milk, and Ration. In case, you face any difficulty or issue. Please connect with Jio Mart Customer Care.
WhatsApp assistance available
- • 24*7 support
- • Faster resolution time
- • Easy to reach
For more information: Message “HELLO” to 7000370003 on WhatsApp.
JioMart Online Complaints
Here are few complaints of Jio Mart:-
- App is not available on Play Store
- Issue in OTP SMS Verification
- Kirana oder is rejected
- Rs 3000/- is not approved/ credited
- JiMart Pre-Approved Offers (Registration) Promo Code
- Jio Mart is not available in my city
- www.jio.com/jiomart website error – Technical issue
- Offer is not available in your area.
- Canel the orders
- Delay in oders
- Check online status of oder
- Kirana Shop is not replying/ picking up phone call
- Report against Kirana Shop
- Wrong product delivered
- Request return of orders
- Payment issue (Online payment, Cash, UPI Payment not accepting etc.
Apologies. I didn’t quite get that one! Please read below information which will help you answer all your queries.
Orders placed on JioMart WhatsApp are given to Kiranas for immediate billing and you should receive order processing alert the same day for orders placed before 5pm. However, in some cases the JioMart Kirana may choose to process your orders the next day due to uncertain situations.
Note: If you don’t receive an update for your order from your Kirana within 72 hours, you can contact JioMart Kirana to help you with your order.
Download JioMart App | Check Here |
JioMart Customer Care
Phone Number | 7000370003, 18008901222 (8:00 AM to 8:00 PM, 365 days) |
Email Id | [email protected], |
Website | https://www.jiomart.com/ |
Grievance Cell Info | For feedback or concern, if any, kindly contact Grievance Officer at: Email Address: [email protected]
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FAQ Section | FAQ and Terms of Use |
Address | Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051 |
JioMart Info
Company Name | JioMart |
Business Info | Groceries, Fruits, Vegetable, Dairy Products Orders Online |
Mobile App | Andorid App | iOS |
Name: Sanjay Kumar Kulshrestha | Complaint Registered on (May 29, 2022 5:56 pm) |
State: Karnataka | My order mo. 16534731680119708A declined but refund not initiated |
Status of Complaint: Apporved | |
Request: Very Urgent | |
Solution Provided |
Name: BJ Sreenivas | Complaint Registered on (January 19, 2021 4:45 pm) |
State: Maharashtra | Dear SIr, I have done an online purchase of Rs. 2721.50 on 01.01.2021. After three days, groceries were not delivered and gone back as returned. Later I saw that amount is going to be refunded. I was waiting for 15 days and still not refunded. I called 4 times your customer care and no use. Today also I called two times and both the times my phone was disconnected. Today 1 st time when called he abruptly disconnected my phone and 2nd time when I called Ms. Priyanka attended and she told me to be online to connect to another level of personnel and kept me on phone for 15 mins and the music kept on ringing. Finally, I had to disconnect. This is not expected from your side. Literally, I am fed up with the service. Finally, I would like to understand whether I will get my money back or not? Request you to please revert ASAP. Regards, BJ Sreenivas, 77xxxxx97
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Avleen | Complaint Registered on (November 28, 2020 9:56 am) |
State: Punjab | Hi sir I have been a regular customer of your store. I am drafting this email in regards to my query concerning the order delivery to the area. Location area: Chandigarh I am unable to place an order neither from website nor JioMart app. The page becomes blank as I open JioMart app. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Avleen
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Name: Limbasiya Ankit | Complaint Registered on (November 3, 2020 2:46 pm) |
State: Gujarat | My amount not refund date 19/10/2020.. to still date.. payment done successfully..but not order done .. please check the detail
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Mitesh Meghani | Complaint Registered on (October 21, 2020 9:49 pm) |
State: Gujarat | Dear sir./ma’am, Please note the chronological occurrences of events- A. Online order was placed on : 3rd October 2020 Order Number: 16017128229117161W Still waiting for a resolution. Customer care Executives give the wrong commitment every time.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Sasikumar | Complaint Registered on (October 17, 2020 2:34 pm) |
State: Tamil Nadu | Dear team, Regards, |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Sasikumar
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Name: Dipendra Pratap Singh | Complaint Registered on (October 14, 2020 10:40 am) |
State: Uttar Pradesh | This is regarding order no# 16016122289102067A. 2 items delivered in damaged condition. The issue was reported by me on 4th Oct 2020 and nothing has been done and no resolution given till date by Jiomart even i have written multiple times and 2 tickets raised in my case 1st Ticket opened – 6017804524 on 4th Oct 2020 |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Dipendra Pratap Singh
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Name: Ashok khandelwal | Complaint Registered on (October 9, 2020 9:46 am) |
State: Maharashtra | I have been supplied rotten ginger on 21.8.2020 since then I am sending mails to customer care jio but of no use |
Status of Complaint: Approved | |
Request: Urgent | |
Solution Provided |
Name: Miloni Doshi | Complaint Registered on (October 8, 2020 9:33 am) |
State: Maharashtra | Dear Team, An order of mosambi and oranges was placed on 20th of September 2020 and same was received on 22nd September. The quality of oranges and mosambi was pathetic the house was smelling of full rotten oranges and mausambi Request for refund was placed on the same day. No customer service person is in the capacity to answer to any queries placed Calls have been put on hold for an hr or so Multiple calling has been done for the same Follow-ups have been taken every day still no resolution done from your end. I feel cheated and feel that I should never ever order again from Jiomart. Requesting to check the matter on priority |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Ankith | Complaint Registered on (September 30, 2020 10:24 pm) |
State: Maharashtra | I had placed order on Fraud Company Jio Mart on 01/08/2020 which is showing delivered on 7/08/20 but its not delivered nor i received the money. more then 100 complain i had registered but still no response but on 28-09-20 i had talk with senior executive he assure me i will get the refund on 29-09-20 and also given me the floor manager number 9004398919 from where the product is delivered. I had talk with once and after that he is also not receiving any call. I think so in this company all are fraud no one have any shame and responsibility. 07-08-20 to till now more then 150 assurance is given to me but all are fail. all are lier and fraud. No one can ever though a brand of Reliance is doing all this. I will never ever place are refer to any one to place order on jiomart.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Sandip Banerjee | Complaint Registered on (September 26, 2020 10:38 am) |
State: Telangana | Dear Sir, However, i was delivered in a sealed blue colored Jio Mart bag: I have been billed for the following: despite not receiving 11 liters of milk. 01.NandiniTetra Pack -1ltres: 12 nos Kindly Pay me the difference amount for the products not supplied mentioned in the highlighted texts. I feel cheated by Jio. Regards Sandip Banerjee |
Status of Complaint: Approved | |
Request: Urgent | |
Solution Provided |
Name: Nisha Jain | Complaint Registered on (September 7, 2020 9:22 pm) |
State: Rajasthan | JIO Complaint No. : 0023397812 They never delivered my goods and are showing delivered. They delayed my order several times and showed after seven days that the order has been delivered. But it has not been delivered and it has been a month now. Even after complaining several times, no steps have been taken. I used all available means to contact the company in order to resolve my issue but nothing has worked. They don’t even give a favorable response in e-mails, customer care and WhatsApp. They have a pathetic customer care service and hoping to gain the indian market. These all thoughts look vague with this type of response from the company. I would suggest others not to buy from jio mart ever. They don’t deliver goods nor want to refund my amount. They are a fraud- taking everyone’s money to run the company. There is no platform to get the rehearsal, that is the most saddening part in a democratic country like India. JIO MART is a FRAUD. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: kanika | Complaint Registered on (September 7, 2020 5:26 pm) |
State: Haryana | I had placed an order on jio mart on 8th august and it was a prepaid order no 15968989699079462M . I received the order on 11 August where two items were missing. however, despite multiple emails, i have not received a refund. Also, I have not received any resolution till date in spite writing to CS head that is level 2 escalation i always get a service request no: 0023515433 , 0023483020, 0023348981 and many more the call center is automated the whats app is useless what pathetic customer service kindly help in look into the matter and help in refunding the amount
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: TARUN ARORA | Complaint Registered on (September 1, 2020 1:00 pm) |
State: Uttar Pradesh | Order ID: 15983653199072365A The store manager or damager Mr. Honey Singh 96xx53381 is a big lier and not responding appropriately.
Seems JIOMART is earning by withholding our amount; |
Status of Complaint: Approved | |
Request: Urgent | |
Solution Provided |
Name: Shiv kumar shrivasta a | Complaint Registered on (August 29, 2020 8:19 am) |
State: Maharashtra | I have given order to jio mart app with order no. 15981668559051693 on 23rd Aug.20 of this month. Till date, we did not received. The online app shows the delivered status product delivered but we have not received my order. The store person also not responding. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Sandeep Shah | Complaint Registered on (August 27, 2020 1:35 pm) |
State: Maharashtra | Hi JioMart Team 27th Aug – SR number is 0023305910,002330597 I have decided not to buy anything from JioMart but want my refund. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Sandeep Shah Good day
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Name: STEPHEN NAVEEN PATTA | Complaint Registered on (August 26, 2020 11:02 am) |
State: Andhra Pradesh | 15978384609106705M, 19th of this month ordered. Till not received. The online app shows the delivered status. Poor customer support. Mail, phone, and WhatsApp or direct any mode no one given the response. I had never expected this type of family support from JIO. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Kowsalya | Complaint Registered on (August 26, 2020 10:17 am) |
State: Tamil Nadu | I have placed an order in jiomart but I didn’t receive the entire order and items are missing, either I need my money or send me the products. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Kowsalya,
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Name: ROOPENDRA KUMAR | Complaint Registered on (August 23, 2020 9:41 am) |
State: Haryana | 15963588339057345M मैंने 2 अगस्त 2020 को इस आर्डर नंबर से आर्डर किया था लेकिन कुछ आइटम्स में ठीक ना लगने के कारण ऑर्डर को रिटर्न कर दिया था और उससे पहले कैंसिल करने की सूचना जिओमार्ट पलवल को दे दी थी लेकिन मेरा रिटर्न अमाउंट 1545 रुपए तैंतीस पैसे अभी तक रिटर्न नहीं हुआ है जबकि यह रिटर्न आइटम्स 3 अगस्त 2020 को ही हो गया था लेकिन अभी तक मेरा अमाउंट प्राप्त नहीं हुआ है इसलिए तुरंत मेरे अमाउंट रिटर्न करें सहायता के लिए आपका बहुत-बहुत धन्यवाद प्लीज मेरा रिटर्न अमाउंट तुरंत भेजें ताकि मेरा जिओ मार्ट पर विश्वास हमेशा बना रहे आपका ग्राहक रूपेंद्र कुमार मोबाइल नंबर 893xxx960 |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Roopendra
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Name: RST | Complaint Registered on (August 23, 2020 9:21 am) |
State: Uttar Pradesh | I have ordered on 16 August, My order I’d is– 15975774739223111A |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi RST
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Name: Pami | Complaint Registered on (August 23, 2020 9:08 am) |
State: Maharashtra | Order ID 15978543759171514W placed on 15.08. 20. every i used to check the status it was showing as under process. Yesterday it was showing as delivered on 17.08.20 in the order section and in the delivery section, it was showing as delivered on 21.08. 20. On follow up for non-receipt WhatsApp no. is a prototype only item 1, 2, 3 menu appears. Customer care no you have to keep on trying they will keep you on hold for an unlimited period of time no response. This is very very bad to harras public we have paid amount now we have neither received goods nor money we have to to be behind them for return of the same |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Pami Call on: 02261220220, 7000370003 or Email at [email protected] Have a great day.
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Name: OM PARKASH | Complaint Registered on (August 21, 2020 8:28 pm) |
State: Haryana | My Order # 15975825419248562M dated 16.08.2020 has not delivered as on 20.08.2020 but your website is showing it delivered on 20.08.2020. There is some serious problem with your delivery system. You need to take stock of that otherwise JIOMART will fail. ASK YOUR DELIVERY PERSON THE DELIVERY OTP FOR Order # 15975825419248562M. My first Order # 15936739059013622M dated 02.07.2020 was also not delivered and no refund has been made so far despite several reminders. Mobile 981xx1664 |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Sathish Kumar | Complaint Registered on (August 21, 2020 7:47 pm) |
State: Tamil Nadu | I have ordered 10 items, out 10 items 2 are missing
The delivery person said, everything is inside the box. after I called and informed about the missing products to the delivery person. he said, he will mark the missing product and your money will be refunded within 3 days. Order No: 15975762849217389A-01 |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Sathish You will surely get assistance.
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Name: Neha bisht | Complaint Registered on (August 21, 2020 6:14 pm) |
State: Uttar Pradesh | I have placed an order (15968068729060854A) on 7 Aug and the amount was also deducted from Rs. 3787.64. Delivery should be on 10aug as per the status given on App. But I have not received it. Now she said that the senior team will contact me but till now i have not received any call. I have not received my order yet and as discussed with Ankit Pandey on 16 Aug, he assured me that i will receive a refund of my order within 48 hours but till now i have not received a refund. Then on 19-Aug, again called on your customer care number and Sonu picked call, he assured me that I will receive a refund within 24 hours. but today is 21st and to date I have not received any refund.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Neha
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Name: Subhash | Complaint Registered on (August 20, 2020 2:53 pm) |
State: Maharashtra | Hello , This is Subhash I have registered myself on jiomart my order numbers are Order status order no – 15975618139136138A and 15975617259135539A I did payment online on 16th aug 2020 but when I check on jiomart app in orders section delivery dates getting extended day by day I have not recei delivery yet I called jiomart customer care numbers it’s showing wrong number and even landline too is wrongly given and even I emailed them but no resolution really had a bad experience jio mart is worst app their good for anything justjthey fool customers myy money is totally waste I need my delivery or I need my refund back kindly check and get back urgently or I will sue jiomart really Thanks Subhash |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Nirmal Kumar | Complaint Registered on (August 20, 2020 2:28 pm) |
State: Jharkhand | JioMart Item Missing Complaint Dear Sir, 1. DAAWAT ROZANA GOLD BASMATI RICE 5KG PP 2. SAFFOLA ACTIVE OIL 5 L PET Kindly arrange to deliver these missing items as soon as possible on an urgent basis or refund the amount in my account. Details are given below: Nirmal Kumar A/C No. 109xxxx349 State Bank of India Doranda Branch IFSC Code: SBIN0000212 |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Subhash | Complaint Registered on (August 20, 2020 1:25 pm) |
State: Maharashtra | Hi it’s Subhash Kohli here my registered mobile number is 9819673812 and my order numbers are 15975618139136138A |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Nidhin ravi pr | Complaint Registered on (August 16, 2020 9:00 am) |
State: Kerala | I am order.. seven items of jiomart 15.08.20 in amount 337.70 rupees items… but order confirmation waiting in 30 sec.. after showing order is declined… I am paying in 337.70 rupees in online… amount payable confirmed.. i want withdraw my money or product… i will call customer care and whatsapp chat.. not responding and not clear the problem… what can i do…??? |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Nidhin, Good day.
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Name: SWETA SINHA | Complaint Registered on (August 16, 2020 8:50 am) |
State: Andhra Pradesh | I have done payment successfully in jiomart with the account.8825397541 but in order list, there is no order…
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Krishnendu Sarkar | Complaint Registered on (August 14, 2020 6:03 pm) |
State: West Bengal | Dear Team, But in your app, it is showing delivered. Two of my complaint number is: Both of them are still open. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Krishnendu Good day. Let us know.
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Name: Ashish desai | Complaint Registered on (August 14, 2020 4:40 pm) |
State: Karnataka | Hello team, I ordered items on 2nd Aug. Initially it was showing in order status, now it is not showing. I have made payment of 3693.50. I have sent many emails, they ask for detail which has been shared. But until now no solution. Order I’d: 15963376369011045M. Order date 2 Aug 2020. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: RAJDIP DUTTA | Complaint Registered on (August 14, 2020 4:28 pm) | ||||
State: West Bengal | I have placed an PREPAID Order for 9 items for Rs.682.99/- vide order no. 15958306159025532M Dt.27.07.2020 NON DELIVERY OF ITEMS, AND NO REFUND RECEIVED FOR PREPAID AMOUNT, which has been cancelled by system on 31.07.2020. But It is very ridiculous that while checking in WhatsApp, Order Status of above reference is shown as CANCELLED, Whereas DATE OF DELIVERY is shown as 29.07.2020. But NO ITEM HAS BEEN RECEIVED AS PER ABOVE ORDER (Which is actually CANCELLED by system). Again the Status on Website is also CANCELLED and NO REFUND IS INITIATED TILL NOW EVEN AFTER 15 DAYS.
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Status of Complaint: Approved | |||||
Request: Very Urgent | |||||
Solution Provided | Hi Raj Dip,
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Name: prasad edara | Complaint Registered on (August 1, 2020 12:09 pm) |
State: Telangana | I have ordered the material on 22-07-2020, My order reference number is 15954109899043127a still not delivered, but in-app shows it is delivered, i am not expecting this type of cheating through jio mart. Please deliver my material or refund my amount.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Meena | Complaint Registered on (August 1, 2020 11:50 am) |
State: Uttar Pradesh | This is to bring your notice that Jio Mart’s person is not responding customer care head is also informed still no reply received. My Order ID: 15956594669033510A . I received Amul Butter empty pack and butter was coated on 5 kg onions. I need my money back of butter. Toll-free nos go silent. I feel like fooled. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Meena, you need to contact the Jio Mart Customer Support
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Name: Anil Bhargava | Complaint Registered on (August 1, 2020 10:05 am) |
State: Uttar Pradesh | Jio Mart Rotten fruits supplied (Also, Refund is not yet credited)
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Irshant Sriramka | Complaint Registered on (July 30, 2020 9:54 am) |
State: Maharashtra | Hi I have called more than 20 times to complaint but still no resolution. Order no: 15935317549027175M
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: ANKUR KHATTAR | Complaint Registered on (July 30, 2020 9:53 am) |
State: Uttar Pradesh | This is regarding delivery of my order 15944690789035093M booked thru Jio Mart app on 11th July. As per current status order was showing delivered on 15th July 2020 but I have not yet received this order till 29th July. I have mailed customer care & asked them on twitter but no action has been done. It was prepaid order thru Sodexo card & all my money gone Really name of JIOMart must be changed into Chormart. Sharing a screenshot of order : Thanks Ankur |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Jio Mart User | Complaint Registered on (July 30, 2020 9:37 am) |
State: Punjab | Reference to order id 15958331899029503W, for an order of Rs 859/- Jiomart has supplied half the products. Out of total 14 products, Tata Agni 1kg for Rs 180 and Amul Butter for Rs 218 is missing amounting to total loss of Rs 398/-, They are cheating the Indian customers as the company fails to deliver and there is no one to listen to customer care calls. not even single call attended No replies to email id [email protected]. Very poor and pathetic customer service. Please refund my money or deliver the products. I wanted to post snapshots of the Product invoice supplied and photo of the items delivered but here is no option. Customer care numbers don’t bother to speak. Seems fake and non-customer friendly site. Pathetic and Poor service.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Pankaj Yadav | Complaint Registered on (July 30, 2020 9:32 am) |
State: Gujarat | Sir, |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Manisha Salian | Complaint Registered on (July 25, 2020 8:10 am) |
State: Maharashtra | Dear Team, I had mailed the so-called cc-email ID on 19-Jul 2020- NO RESPONSE I called up and logged complaint CC number on 20-Jul 2020 Complaint no “0022740708” , they assured me within 24 hrs my issue will be resolved- NO RESPONSE on 23-Jul 2020 ie Today i called up again the CC number asking for Status -the lady was blank, she assured me that she will tell her seniors to call me within 2 to 3 hrs –NO RESPONSE I think its not Jiomart, Its “FRAUDMART ” -who are just fooling the customers and taking their hard-earned money. JIOMART I NEED MY MONEY BACK
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: VIVENDER KUMAR DUGGAL | Complaint Registered on (July 25, 2020 7:54 am) |
State: Haryana | i PLACED ORDERS ON 10.07.2020 & 16.07.2020. I HAVE NEITHER RECEIVED DELIVERY NOR REFUND. I RECD E-MAIL THAT ORDER DELIVERED ON 22.07.2020 BUT I HAVE NOT RECD DELIVERY. CHECK AND REFUND FOR BOTH PAYMENTS IN YOUR OPTION AT THIS DELHI IS NOT STATED HENCE I CHOOSE HARYANA. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Ajaykumar Gupta | Complaint Registered on (July 22, 2020 7:35 am) |
State: Maharashtra | Hello JioMart team, How the product can get marked “Returned” without my concern, how you people can cheat to customer. Kindly look into the matter by today itself and deliver my product by tomorrow else I will escalate this issue to higher authorities |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Ashok Khandelwal | Complaint Registered on (July 21, 2020 6:54 am) |
State: Maharashtra | I have ordered 3 pkts of bread on 30th June which was delivered to me on 01.07.2020 . Which was fungus and squeeze bread Jio Mart |
Status of Complaint: Approved | |
Request: Urgent | |
Solution Provided |
Name: Prabodh | Complaint Registered on (July 21, 2020 6:52 am) |
State: Haryana | I placed grocery order on 02-Jul and JioMart failed to deliver order. Since then I have been chasing them for refund and no one has cared to respond. This is the THE MOST PATHETIC service. I will make sure to never return to JioMart and none from my acquaintance will ever order from such horrible organization.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Badri RK | Complaint Registered on (July 21, 2020 6:50 am) |
State: Andhra Pradesh | Rotten Fruits Delivered by Jio Mart Complaint: Here Rotten Fruits delivering by reliance retail Kurnool. Kindly advise them if stock is not available, cancel the orders but please don’t deliver such type of rotten Items. It spoils image of jio mart ORDER NUMBER :: 15950101989067997W |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Ashok khandelwal | Complaint Registered on (July 19, 2020 6:18 pm) |
State: Maharashtra | I have been delivered bread on 01.07.2020 which was fungus and squeeze |
Status of Complaint: Approved | |
Request: Urgent | |
Solution Provided |
Name: Dhanya Sreenath | Complaint Registered on (July 19, 2020 5:23 am) |
State: Maharashtra | This is to bring to your notice the fraud Jio mart company is doing. I had placed an order on July 10, 2020 under prepaid payment mode-INR.1794/-. The order is not yet delivered but the status on the Jiomart website and bot WhatsApp order status say “Delivered” on July 13, 2020. I have repeatedly placed my complaint on call center no since July 13,14,2020..but except acknowledgment there is no resolution. Where is my order? How can you show delivered status when the order is not delivered??? The refund is not initiated, order is not delivered..what are you guys doing??? |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Ashok khandelwal | Complaint Registered on (July 18, 2020 6:11 am) |
State: Maharashtra | I have ordered for 3 pkt bread on 30th June which was delivered to me on 01.07.2020 which was fungus and squeeze |
Status of Complaint: Approved | |
Request: Urgent | |
Solution Provided |
Name: SOMRITA SENGUPTA | Complaint Registered on (July 18, 2020 6:01 am) |
State: West Bengal | I had ordered on 12th July 2020 (order number:15945413319159545M) I had a talk at night with the delivery personnel who informed me that he couldn’t reach me. He had informed me that he will be delivering it the next day. However, I did not get it by next day as informed. Later, a refund status was initiated without any intimation where I get Rs 439only in response to the order amount of RS 1282. I had informed through mail to the jiomart team which had asked me to send the screenshot of the details which I was prompt to send. However, till now I have not got any mail from their side regarding the address of my issue as well as their customer care number doesn’t connect to any customer care executive. While doing online registration we are forced to do things to prove we are not robots why this is not the same from the other side. Please do the needful.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi SOMRITA SENGUPTA In case within 72 hours, you don’t hear from Jio Mart. Let us know. We will guide you further.
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Name: Ashish Batra | Complaint Registered on (July 6, 2020 11:01 am) |
State: Haryana | Dear Sir/Mam |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Ashok Khandelwal | Complaint Registered on (July 6, 2020 9:39 am) |
State: Maharashtra | I have ordered for 3 pkt breads on 30.06.2020 to jio mart. They had supplied fungus and squeeze bread to me on 01.07.2020 |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Ashok Khandelwal, Have a good day.
|
Name: Poornima nachimuthu | Complaint Registered on (June 29, 2020 10:24 pm) |
State: Tamil Nadu | I am Poornima. I ordered groceries on 25.06.20 in jio mart for 751.50 rupees. The order was not placed. But my money was debited from my account. I sent many times mail to jio mart. There was no proper response. Again I called to customer care. After waiting a long period then only call is connected. They ask me all details about the order and told me wait for 7days for refund. It is a very worst experience to me.
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided |
Name: Arjan singh | Complaint Registered on (June 21, 2020 6:00 am) |
State: Punjab | I have order from jio mart at date 8 june 2020 and now the order is not delivered and they show the order placed ! But take few time to show..I have order grocery and the amount is debited from by account but, jio mart not show any response related to my order pls, register the complaint against jiomart and close this site,… |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Arjan Singh Here is the details: Your issue will be resolved. It may take some time But Not more than 72 Hours. Have a good day.
|
Name: Sachidanand Pareek | Complaint Registered on (June 21, 2020 5:35 am) |
State: Rajasthan | JioMart Online Complaint Ticket No: IM1331742, ORDER DATE: 14TH JUNE 2020, PAYMENT MODE: PREPAID Don’t CHEAT!!!! FOR THE SAME PREPAID ORDER ID HOW DIFFERENT AMOUNT IS POSSIBLE. ON THE OTHER SIDE I AM TRYING TO CONNECT WITH YOUR SO CALLED CUSTOMER CARE NUMBER NOT ABLE TO CONNECT TO SPEAK TO DISCUSS THE ISSUE WITH EXECUTIVES, ALSO I HAVE RAISED THE CALL BACK REQUEST BUT STILL WAITING FOR THE SAME YOU CAN REACH ME AT BELOW NUMBER. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Sachidanand Pareek (a) You have already raised this issue with the [email protected] (Kindly wait for their reply) You will surely get support and your money will be refunded back to your bank account.
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Name: Neha Gadpa | Complaint Registered on (June 9, 2020 10:42 pm) | ||||
State: Maharashtra | On 6th June I have ordered groceries for about 3800 rs and delivery expected date was 8th June 2020. I wanted to know why my order get cancelled. What was the reason. And the customer care is not ready to accept the phone calls. It is nonsense. This was my very bad experience with jio mart. I am very disappointed with this. I suggest you all to not do any shopping in jio mart | ||||
Status of Complaint: Approved | |||||
Request: Very Urgent | |||||
Solution Provided | Hi Neha,
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Name: santosh yadav | Complaint Registered on (June 5, 2020 11:05 am) |
State: Maharashtra | could you confirm how much time to deliver my item to home . Please find below the summary of your order:Order No : 15904147299026743W Delivery Address: RAMMANDIR ROAD GOREGO Vishal Hotel
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Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Santosh Yadav
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Name: S K Verma | Complaint Registered on (June 5, 2020 10:57 am) |
State: Maharashtra | Dear sir,my above order supplied today at 6.30 pm.there was very short supply done in a sealed pack.your man told for short supply you will get refund. when I asked him bill of material supplied he told it is inside,but it was not there.He simply kept the sealed pack and ran away. after opening, I phoned him 4-5 times but he did not attend my call.All the fruits and vegetables supplied are almost in rotten condition.More than 60% of the ordered quantity not supplied.This was not expected from such a company JIO MART.In future I will never place any order to Jio mart. I paid the total amount Rs 3457.63 but the stuff not supplied is of Rs 2121.36.Only Rs1336.27 which is of very inferior quality and mostly in rotten form.The list of NOT SUPPLIED ITEMS is as under. TOTAL Rs 2121.36. So out of Rs 3457.63 order supplied only Rs 1336.27 material and Rs 2121.36 material not supplied. —
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Status of Complaint: Under Review | |
Request: Urgent | |
Solution Provided | Hi SK Verma,
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Name: Mallory Rodrigues | Complaint Registered on (June 5, 2020 10:47 am) |
State: Maharashtra | My order no 15904165399027639W with jiomart supposed to be delivered by 27th may. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Mallory
|
Name: Richa | Complaint Registered on (June 5, 2020 10:19 am) |
State: Maharashtra | My order got processed for RS 1150 and I paid RS 1150 but received order for RS 600 only. The delivery boy gave me a sealed packet and bill for RS 1150. I made full payment then checked the material immediately at home. I found the material delivered was worth RS 600 only. I called the delivery boy he said manually my senior manager has ticked your undelivered items and shall be shortly delivered to you but don’t know the exact date of delivery. I had been cheated by jiomart store manager and delivery boy both during the tough time of disease outbreak. That was my hard earned money which I lost. I have all the details of order and delivery boy contact number. |
Status of Complaint: Approved | |
Request: Very Urgent | |
Solution Provided | Hi Richa,
|
It’s reference to my vegetables & fruits order I’d: 15903210469027180M. It was supposed to get delivered on 26th May 2020 per your portal. I tried calling to your number and I had emailed to your support email address: [email protected] [email protected] [email protected] But still did not get response. I understand there is lockdown in city and slow down in transportation. But at the same time I had ordered some items from “other online groceries provider’s” which I have already received. I just wanted to know if your team was not ready with all types of permit and pass then why you… Read more »
I have placed an order 15904872639011583M on 26/05/2020 for grocery.At the display of the order the date of delivery is mentioned as 28/05/2020.Sent e -mail but no reply yet.The helpline number is not picked,recorded message says line is busy,try after some time.Today on the website the date of delivery is 31/05/2020.I am doubtful of delivery tomorrow.If the company having international reputation act like this shameful way by not responding to calls and e-mails in the starting days people may think it is not trustworthy.My contact no.982xxx33
Hello,
Anyone is listening, ?? I have not received any delivery of my Order and Now it is not showing in my Open Order list. There is no one is replying to my email or answering my call ?? My trust on JIO has shattered.
I have order 25-05-2020 Fully paid order , I am replying to my below Confirm order Email.
Your JioMart Order Confirmed: 15903860139009515M
I have to go to media or some other jurisdiction, where someone will hear on the same.
I had ordered for some items in jiomart order id15962597329025623M a package reached me on 5th august the delivery boy said he cant wait the payment mode was Cod i asked him to wait untill i open and check the package but he left like a theif and i found half the items were missing in the package i had to pay Rs440 i got items of only Rs300.I tried to call their customer care but nobody took the call i try everyday nobody answers i mailed [email protected] and [email protected] but i get the same mail saying the same thing… Read more »
I ordered surti kolam rice and they have sent me some other kind of broken grains of long fat rice. They are just sending wrong items and we are stuck with it
Hi Merlyn
Regarding the recent order at JioMart. You can get support by contacting 02261220220, 7000370003
or Email to [email protected]
Have a great day.
Order Number 15946233339020784W NOT DELIVERED YET. ALSO not SHOWING STATUS on WEBSITES FROM today onward. WORST SERVICES ever. ORDER on 13 July 2020. I HAVE ALREADY PAID FOR THIS ORDER. FEELING CHEATED BY BIGGEST AND REPUTED COMPANY OF INDIA. U SHOULD LEARN FROM AMAZON AND FLIPKART. THEY ARE BIG E-COMMERCE COMPANY. LETS HOPE.
Jiomart order issue
Dear Team
I had ordered on 6th July 2020 and got delivery groceries on 7th July 2020.
In this order i had not received 3 pc of Surf excel Detergent Bar amounting to Rs.238.50
In your refund status it is showing refund initiated ilon 7th July 2020.
Still i have not received refund amount
almost 15 days completed
Request you to please confirm when i will gmy refund ASAP.
I really had a very bad experience. I have received the order on the 5th day despite so many emails to your people. I understand there is lockdown in city and slow down in transportation. But at the same time I had ordered some items from “other online groceries provider’s” which I have already received. Nevertheless I wouldn’t recommend it to my friends or I would order again. I strictly demand a refund or the replacement of the order which I placed. 1) I have received the rotten bananas 2) Ordered 500 gm of Coccinia, Okra and Brinjal but I got 250gm. 3)… Read more »
Fraud scammer JioMart. Order number 15952103279005693M placed on 20th July. Till now waiting for goods to be delivered. None of the numbers available of customer support works. Now showing delivered, which is lie. How to cancel this order n get refund back. Money worth Rs 5000 is on gone😥
15954766959014956M ORDER ID ONE NIVEA MEN ROLL ON SHORTAGE
Order 15934964849008730M placed on 30 June. Still waiting for delivery! Complaint no. are 0022615875, 0022780397 but nothing is done yet. Really the worst online delivery experience of my life. Resolve it asap. Sujeet 982xxx32
JioMart Order 15952515139053066M is not yet delivered , but the status is showing delivered.
On 26/07/2020 it was showing “under process”. from 27/07/2020 morning it is showing “delivered”, but no delivery received, no call received from delivery boy.
Please do the needfull asap.
on 24/07/2020 i received email that order is booked. And in status section it is showing delivered on 22/07/2020..
Thanks,
Jowar Saha
80xxxxx416
[email protected]
The Customer Care JioMart, Even after 3 reminders, there is no response from JioMart regarding my payment to JioMart for Rs. 1778.29 vide credit card on 18-07-2020 towards following Order vide ID:15950728339052044W and most of the needed products were not supplied and not refunded for the non supplied products.This is absolutely a fraudulent business doing by JioMart. On 18-07-2020, I had placed the order and made payment of Rs. 1778.29 vide credit card to JioMart for the following Order: 1. Suraksha Clothing Poncho Raincoat x 1 @ Rs. 199.00 2. Muffets & Tuffets Brown Bread 400g x 1 @ Rs. 22.50 3. Muffets… Read more »
With reference to the above mentioned order no.it is showing delivered whereas whole products which was ordered was not delivered to me and only partially amount was refunded to me Rs.523 balance 461 still pending from your end, jiomart is a fraud company, they just give complaint number
0022774918 and hatch the eggs
Hi I am placed a prepaid order of groceries items on 29th July 2020 in the jiomart app. and on 01st August 2020 it is showing delivered at 10:45 P.M. which is not received. I already arise complain to the customer care as well as via email but not get any solutions. Please either do refund or send items.
My order is cancelled
I ordered from Jio on 03rd of August and expected delivery was 05th but it’s showing returned and they are roaming with our money…cheaters…rascals…fraud
Hi, I ordered some products from jio mart on agust 1, but it was not delivered yet it’s about 9 days now(order I’d :15965545419070202A).in the app it says delivered but no it’s not delivered to me.i even complained in customer service (complaint no:0022967534), for that no reply as well.then I whatsapped,but it was computered program and it says,it’s delivered.please reply me soon, I don’t know what to do,I need my ordered products or refund.
Hi, I placed an order on the 9th August’20 in Jiomart for fruits. I am glad I stuck to only five items. As per delivery status it was supposed to be delivered in the 11th, I called the customer service they said it will be delivered by tonight i.e. 11 th of August 2020. No delivery plus again I raised a complaint . They themselves don’t have an idea of it’s status. They told me in another 48 hours I can expect a response. It’s a prepaid order. It’s my mistake I did that. I should have stuck to COD.… Read more »
Hello Uma S,
You need to a complaint at
Phone Number 02261220220, 7000370003
Email Id [email protected]
Have a good day.
Jio team, Order I’d -15956823929068518A never got delivered nor refund given. I ordered on 25 July payment done successfully. I have called support they said refund will be done soon but never got . It’s more than 15 days now. My money never came. Pls look into this matter. Screenshot and details I have already sent in email but no resolution
Order I’d 15956823929068518A
Transaction id P200725183735518268494
Hi Sapna,
Contact Jio Mart again with the reference number of complaints.
Phone Number 02261220220, 7000370003
Email Id [email protected]
Good day.
My order no 15956075259090325M dt 24th July delivered on 26th July
Invoice no 279711420500143
Reg missed item we raised a concern on 27th July through watsapp and through on call and finally with mail id
Still nothing gets cleared at customer support…this makes really worst experience with Reliance jio mart further no more order will like to place if we place first thing product is not goods second spending money on jio mart means through money directly into the sea no expectation further
Really worst online experience with Jio mart
Hi Sukudeepnishu,
You need to raise the issue/ complaint at Jio Mart customer service at
Phone Number 02261220220, 7000370003
Email Id [email protected]
Respected madam ,sir
I have purchased some groceries items from your online website jio mart on 9th August 2020 . My order number is 1596 9933 339 107011M, rupees 1636.27 on next day the order status was declined . I had call your customer service number and submit all the details of the order status which I have, my register complain number is 002 30092 80. so please refund the amount which I have paid and let me know the decline reason
Thanking you
Sheethal Santhosh
Hi Sheetal, You must contact Jio Mart
Phone Number 02261220220, 7000370003
Email Id [email protected]
Jiomart is a JIOLOOT.
It’s a FRAUD Company.
Jiomart allows only to place order. Once order is placed, you can’t CANCEL it. They have intentionally DISABLED the CANCEL ORDER tab. In two days they will update the status as Delivered. You will never get any Delivery. Customer service is the WORST. They will never respond to your complaint. They won’t refund your money. Shameless CHEATERS.
Once you place order on Jiomart, it will make you realise the importance of Amazon, Bigbasket, Flipkart, etc. Services.
Hi Anil,
In case of such issue, please contact with the Customer Service of JioMart.
Good day.
No delivery
I order 15 aug ko goossery but today is 18 n gossery not dilived
I had placed the order on 21st july and delivered on 26th july and my order no is 15953489169070771M. One item was not delivered and for that i have been calling since that day till today 19.8.2020 . They told me to wait 15 days then again wait for 7 days and all they do is register complaints and i dont receive a call on any of my complaint, the complaints get cancelled on it own. They have even put my query on high priority many times but still nothing has happened. Either my call gets put on hold or… Read more »
Please help me jio mart will not pick up my phone please help that i will see my jio mart on my order is canclled
Return related
This is to bring to your notice the fraud Jio mart company is doing. I had placed an order on August 16, 2020 under prepaid payment mode-INR.4333/-. The order is not yet delivered but the status on the Jiomart website and bot WhatsApp order status say “Delivered” on August 18, 2020. I have repeatedly placed my complaint on call center no and mailed to [email protected] except acknowledgment there is no resolution. Where is my order? How can you show delivered status when the order is not delivered The refund is not initiated, order is not delivered Order number is 15975868179270401A… Read more »
I placed order on 16/08/2020 AMD made online payments for the products..however till 21/08/2020 order was still under processing stage..so I called customer service number as provided by them..they asked for providing order I’d which I immediately provided them.but they kept my call on hold for almost 20minutes and did not reply anything..so I was forced to cut the call..however I did record the entire 20 minutes call..next day when I checked my order history and status in jio mart app they deliberately removed my order history..so I immediately called customer service..one of their female staff MISS TEJASWINI picked the… Read more »
Jio
The order is not yet delivered but the status on the Jiomart website and bot WhatsApp order status say “Delivered” on August 18, 2020.
I have repeatedly placed my complaint on call center no and mailed to [email protected] except acknowledgment there is no resolution.
Where is my order? How can you show delivered status.order no 15976372269017613A dated 17th august 2020
अभी तक मुझे कोई रिफंड प्राप्त नहीं हुआ है तुरंत रिफंड करने की कोशिश करें एक महीना वाला बुक हो चुका है लेकिन अभी तो मुझे दिखाएं प्राप्त नहीं हुआ है मैंने उसकी कंप्लेंट जिओमार्ट पलवल को भी कई बार कर दी है ऑनलाइन भी आपको कर दी है और कस्टमर केयर नंबर से भी कर दिया है लेकिन दो-तीन दिन का समय चाहिए कह कर मुझे जवाब दे देते हैं लेकिन अभी तक कोई रिफंड नहीं होता है प्लीज तुरंत मेरे अमाउंट रिफंड करें आपकी विश्वसनीयता पर मुझे भरोसा है इसीलिए मेरे अमाउंट रिफंड करें मेरा लेनदेन अभी तक… Read more »
I order jio mart 15 augest ,paid credit cardRs1890,still have not receive any goods or refund amount.Back my money .i never speare you,worst,bad,third class app
I had placed an order of vegetable and fruits to Jio Mart on 17 Jul 20 for an ammount of Rs 290. Whoever, the same order was not delivered to me but showing as delivered. In this connection an ammount of Rs 32 was refunded to me but refund of the balance ammount is still pending. I have lodged many complaints with customer care and also have SR Nos given by the customer service (00xxx334, 00xxx60, 0023xxx916 & 002xxx081) but after lapse of approximately 40 days my refund not received.
Mene ak 5 litre oil cane li order no. 15998417389111746A jo damaged condition mein the use return karne k liye 10 call & 10 mail kr li but no solutuion provide till time one week ho gya mobile no. 7xxx807
Dear Team, Sub : order id : 15998387539105497W – Refund I placed order on 11-Sep-2020 and items were delivered on 15-Sep. The payment was done thro COD ( Gpay). I was not happy with the products and retuned the same. The return status is not updated in the website and the refund is not done. It is more than 2 weeks now and i am following up with customer care (ticket no. 60144 52825) and even dropped an email to [email protected] ( ticket no. 6014462357). There is no response from the team. This is highly disappointing and i dont have… Read more »
My amount not refund date 19/10/200/20 to still date.paynent successfully done ..but order not done.. payment not refund.
Trascation I’d 029311388445.
Plase check details.
I have ordered groceries from jiomart on 10 July 2021 order no – 16259043159079282A and paid Rs 1,440 by prepaid. Delivery Associate Sohail Khan 7715832166 had called me on my contact no. he was asking me the name & location of building but still the order is not delivered. So i called him he told i have returned the order to Jiomart kindly coordinate with the team and raise your issue through mail. On Jiomart App is showing that the order was delivered on 12 July 2021 at 10.45am but till date the order is not delivered at my place. Kindly refund the amount or… Read more »
I HAVE BEEN NOT ABLE TO LOGIN IN JIOMART APP FOR 20 DAYS , MADE 6 EMAIL & 5 TIMES CALL TO CUSTOMER CELL BUT THE SAME IS NOT RESOLVED BY THEM, I NEVER EXPECTED SUCH KIND OF SERVICE FROM RELIANCE GROUP.
If reference to my dry fruits cashew order I’d :16352461690163774 A. My order was not delivered and oder status not display . My oder date are 26 Oct 2021 . But oder not delivered . I tried calling to customar care’ numbers but still did not get response. I have already paid payment product not delivered and not showing status customer care number not responsible .
Damaged product received
Hello,
I am purchase below items online jio Mart through, today will we received Booked Items but after checking some product defective received defective image’s attached in mail, so pls help and return belo items and refund my amount please,
JioMart order # 16514082380315596A
Ticket No:6521788933 , complain date 8th May 202 but. Not resolve my issues till date , and all jio mart customer care executive and escalations department not support,
very bad and poor service’s,
Ritarn not aprowal
Pls replace my product. ..